Immediately contact our support either via email form or via telegram account @waveacityldn

We do not disclose tracking orders by default to avoid using the customer’s email, but if your order is not delivered within a given time, please get in touch with our support via email or telegram account @waveacityldn to get an update on your order.

This situation can happen as significant email providers block emails from a “newbie” website. To get an update on your order, in this case, please contact our support either via email form or via telegram account @waveacityldn

Under no circumstances we accept returns – that would compromise our privacy. We would only send substitute items if the one you have received is faulty or has issues.

Although 99% of our orders are delivered successfully, there is a tiny chance they can be lost/stopped. In this case, we check the tracking number, and if there is no update within seven calendar days, we send either a replacement or a refund.

Because all orders are being packed manually – there is a chance for human error. In these circumstances, please contact our support via email or telegram account @waveacityldn along with the photos of the received product and packaging. If the complaint is confirmed – we’ll happily send the outstanding items free of charge